Shipping policy

Shipping Policy – Bluerabbit

Last updated: 01/03/2026

Thank you for shopping at Bluerabbit. We aim to provide fast and reliable delivery for all our pet beds and pet accessories. Please review our shipping policy below.

1. Processing Time

Orders are processed within:

1–2 business days (Monday–Saturday)

During sales or peak seasons, processing times may be slightly longer.
Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Time & Delivery Estimates

We ship across India through trusted courier partners.

Standard Delivery (Australia):
📦 2-7 business days after dispatch

Delivery time may vary depending on:

  • Your location

  • Courier workload

  • Weather or transportation delays

Remote or rural areas may require additional time.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order weight / volume

  • Any ongoing offers or free shipping promotions

Bluerabbit occasionally offers Free Shipping during promotions.

4. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number

  • A tracking link via email or SMS

You can track your package at any time through the courier’s website.

5. Incorrect Address or Failed Delivery

It is the customer's responsibility to provide the correct shipping address.

If delivery fails due to:

  • Wrong/Incomplete address

  • Unavailability of the customer

  • Failure to collect the parcel from the courier

The order may be returned to us. Reshipping charges will apply.

6. Damaged or Lost Packages

If your package arrives damaged, or if it is lost in transit:

  • Contact us within 48 hours with your order number

  • Provide clear photos if the package is damaged

We will investigate and assist with replacement or resolution.

Bluerabbit is not responsible for delays or loss caused by courier partners, but we will always help resolve issues.

7. International Shipping

Currently, Bluerabbit ships only within Australia.
International shipping will be announced once available.

8. Multiple Item Orders

If your order contains multiple items, they may be shipped in separate parcels depending on availability and packaging needs.

9. Delivery Delays

Delivery delays may occur due to:

  • Festivals and holidays

  • Weather conditions

  • Operational issues with courier partners

  • High order volume

  • Unexpected events (strikes, natural disasters, etc.)

We appreciate your patience during such situations.

10. Contact Us

If you have questions related to shipping or your order status, reach out to us:

📧 Email: hola.bluerabbit@gmail.com